Job Description
Launch your IT career with TechSolutions Inc. in sunny Tucson! Our IT Support Trainee program offers hands-on experience in cutting-edge technology while providing comprehensive training. Join our dynamic team where you'll work with Fortune 500 clients, gain industry certifications, and accelerate your professional growth. We offer competitive benefits, flexible schedules, and a collaborative environment designed for success. No prior experience required—just a passion for technology and a drive to learn!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Install, configure, and maintain network infrastructure
- Document technical procedures and client interactions
- Collaborate with senior engineers on complex system deployments
- Participate in security audits and compliance initiatives
- Maintain service level agreements and performance metrics
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid Arizona driver's license (for on-site client visits)
- Pass background check and drug screening
- Proficiency in ticketing systems (ServiceNow/Jira)