Job Description
Join our dynamic IT team as a Trainee with flexible scheduling options! We're seeking motivated individuals to launch their career in technology while maintaining work-life balance. This hands-on role offers comprehensive training in enterprise systems, customer support, and network administration. Perfect for students, career-changers, or those seeking flexible work arrangements. Enjoy competitive pay, mentorship from certified professionals, and opportunities for advancement into full-time IT roles.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist with device setup, maintenance, and troubleshooting for 500+ employees
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Deliver exceptional customer service via phone, chat, and in-person support
- Participate in weekly training sessions covering cybersecurity best practices
- Support AV equipment during meetings and events
- Monitor system health and report anomalies
Qualifications
- High school diploma or equivalent; pursuing A+/Network+ certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and adapt to changing priorities
- Flexibility to work evenings/weekends as needed (10-15 hours/week)
- Valid driver's license for occasional site visits
- Proficiency with Microsoft Office 365
- Passion for technology and continuous learning