Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At Omaha Tech Solutions, we're urgently seeking passionate individuals with a hunger for learning to provide essential technical support to our growing client base. This comprehensive training program offers hands-on experience with cutting-edge systems while preparing you for full-time IT support roles. Enjoy competitive pay, mentorship from industry experts, and a clear path to career advancement in Omaha's thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and Mac environments
- Provide Tier 1 customer support via phone, email, and in-person requests
- Install and configure network equipment including routers, switches, and access points
- Document technical procedures and maintain accurate incident records
- Collaborate with senior technicians on complex system implementations
- Participate in cybersecurity awareness training and best practices
- Support office equipment including printers, scanners, and AV systems
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of computer hardware components and operating systems
- Excellent problem-solving and communication skills
- Ability to lift 25 lbs and work in various office environments
- Valid driver's license for occasional client site visits
- CompTIA A+ certification or willingness to obtain within 6 months
- Must pass background check and drug screening