Job Description
Join our dynamic team as an IT Support Trainee in Laredo, TX! This remote-friendly position offers the perfect launchpad for your tech career, combining hands-on experience with flexible work arrangements. You'll gain comprehensive training in network administration, hardware troubleshooting, and customer support while contributing to our innovative IT infrastructure. Our collaborative environment fosters professional growth through mentorship and continuous learning opportunities. If you're passionate about technology and eager to build foundational skills in a supportive setting, apply today!
Responsibilities
- Provide remote technical assistance to employees via phone, chat, and ticketing systems
- Install, configure, and maintain desktop hardware, software, and peripherals
- Document IT processes, solutions, and knowledge base articles
- Collaborate with senior technicians on network security protocols
- Monitor system performance and resolve technical escalations
- Participate in cross-departmental IT projects and training sessions
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows OS, networking concepts, and hardware components
- Strong problem-solving abilities and customer service orientation
- Excellent communication skills in both English and Spanish
- Ability to work independently with minimal supervision
- Proficiency with remote desktop tools and ticketing systems