Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to troubleshoot hardware/software issues, manage network infrastructure, and deliver outstanding customer service. Enjoy the flexibility of remote work while building a solid foundation in IT operations.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical processes and incident reports
- Collaborate with senior technicians on complex troubleshooting
- Provide Tier 1 customer support via phone/email/chat
- Assist with network monitoring and basic security protocols
- Participate in ongoing technical training modules
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- CompTIA A+ certification is a plus
- Valid driver's license for occasional on-site visits