Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! At TechSolutions Inc., we're committed to nurturing talent through our comprehensive training program. You'll gain hands-on experience in enterprise IT environments while working alongside certified professionals. This role offers mentorship, certification opportunities, and a clear path to becoming a fully-fledged IT Support Specialist. If you're passionate about technology and eager to learn, this is your gateway to a rewarding career in Lexington's growing tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Participate in cross-departmental IT projects and initiatives
- Assist with cybersecurity awareness training and policy implementation
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities with customer-focused mindset
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in fast-paced environments
- Willingness to pursue ongoing technical training and certifications
- Valid driver's license and reliable transportation for occasional site visits