Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! Nevada Tech Solutions offers a comprehensive training program designed to transform passionate individuals into skilled IT professionals. You'll work alongside industry experts to master essential support systems while contributing to real-world projects. Our supportive environment includes mentorship, hands-on experience with cutting-edge tools, and clear pathways for career advancement. If you're ready to build a future in technology, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Assist with network troubleshooting, system updates, and security protocols
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on complex system migrations
- Train end-users on new software and security best practices
- Participate in on-call rotation for after-hours emergencies
- Contribute to knowledge base articles and SOP development
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS, Active Directory, and networking fundamentals
- Strong customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues methodically
- Valid driver's license and reliable transportation
- Willingness to obtain CompTIA A+ within 6 months
- Passion for technology and eagerness to learn continuously