Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and learning. This comprehensive 6-month training program combines hands-on experience with mentorship from senior engineers. You'll gain exposure to network administration, cloud systems, cybersecurity protocols, and enterprise-level support while earning competitive pay and benefits. Our Cincinnati headquarters offers state-of-the-art facilities and a collaborative culture focused on professional growth. No prior experience required – just bring your enthusiasm and willingness to learn!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network devices
- Provide Tier 1 support to internal employees via ticketing system and remote assistance
- Document technical procedures and create knowledge base articles
- Assist with network monitoring and security protocol implementation
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in ongoing training sessions to develop technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification (or willingness to obtain within first 6 months)
- Valid driver's license and reliable transportation