Job Description
Launch your IT career with TechSolutions Inc. as an IT Support Trainee in sunny Tucson! We provide all necessary equipment including laptops, diagnostic tools, and software licenses. Join our dynamic team to gain hands-on experience in enterprise IT environments while receiving mentorship from certified professionals. This paid internship includes structured training in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy flexible scheduling and potential for full-time conversion upon completion.
Responsibilities
- Assist with hardware/software installations, configurations, and maintenance
- Provide first-level technical support to employees via phone, email, and in-person
- Document IT procedures, incidents, and resolutions in ticketing systems
- Participate in network monitoring and security audits under supervision
- Collaborate with senior technicians on infrastructure upgrades
- Train on industry-standard tools like SCCM, Active Directory, and Jira
- Contribute to IT asset inventory management and lifecycle tracking
Qualifications
- High school diploma or equivalent; pursuing IT certification (CompTIA A+, Network+ preferred)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills and attention to technical detail
- Excellent written and verbal communication abilities
- Ability to lift 15-20 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Enthusiasm for learning new technologies and adapting to evolving IT landscapes