Job Description
We are looking for a highly skilled and proactive IT Support Technician to join our team in El Paso, TX. This is an urgent opportunity for a tech-savvy professional who wants to make a tangible impact in a fast-paced environment.
As a critical member of our technical support team, you will be responsible for ensuring the smooth operation of our IT infrastructure, supporting end-users, and implementing cutting-edge solutions to drive business efficiency.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues via phone and in-person.
- Manage and maintain Active Directory, user accounts, and security permissions.
- Configure and troubleshoot Windows 10/11 and macOS environments.
- Monitor network performance and resolve connectivity issues promptly.
- Enforce company security policies and conduct regular system audits.
- Assist in the deployment and lifecycle management of laptops, printers, and peripherals.
- Collaborate with the IT Manager to implement new software solutions and upgrades.
Qualifications
- Minimum of 2-4 years of experience in IT Helpdesk or Technical Support.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is strongly preferred.
- Strong working knowledge of Active Directory, Group Policy, and Microsoft Office Suite.
- Excellent troubleshooting skills with a focus on root cause analysis.
- Outstanding communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to work independently and manage multiple priorities in a dynamic environment.