Job Description
Join TechNova Solutions, a leading IT innovator, as we urgently seek an IT Support Specialist to join our dynamic team in Jacksonville! This is your chance to make an immediate impact in a fast-paced environment while advancing your career in cutting-edge technology. We offer competitive compensation, comprehensive benefits, and a culture that values growth and collaboration. If you're passionate about solving technical challenges and delivering exceptional user experiences, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets with SLA adherence
- Deploy and configure workstations, servers, and cloud infrastructure
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cybersecurity team on incident response and vulnerability remediation
- Train employees on new technologies and best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware and software issues
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks