Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Detroit, MI. This critical role requires a proactive problem-solver who excels in fast-paced environments. You'll be the frontline hero resolving technical challenges for 200+ employees while maintaining our digital infrastructure. If you thrive on troubleshooting and making technology work seamlessly, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with SLA-driven resolution
- Deploy and maintain Windows 10/11 workstations and Microsoft 365 suite
- Implement cybersecurity protocols including VPN setup and endpoint protection
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware repairs and software licensing
- Conduct user training on new systems and security best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong diagnostic skills for Windows OS and cloud applications
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills and customer service mindset
- Ability to prioritize critical incidents and work under pressure