Job Description
Join our dynamic team as an IT Support Specialist in Denver, CO! We're urgently seeking a tech-savvy professional to deliver exceptional support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. Apply today to become a critical part of our tech-driven success!
Responsibilities
- Provide tier 1-2 technical support for hardware/software issues across 500+ users
- Manage and troubleshoot Windows/macOS environments and cloud-based systems
- Implement cybersecurity protocols and maintain network security best practices
- Document IT processes and maintain asset management databases
- Collaborate with vendors for hardware/software procurement and maintenance
- Support office technology including AV systems and mobile device management
- Participate in system upgrades and IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud platforms (Azure/O365)
- CompTIA A+/Network+ or equivalent certifications required
- Strong problem-solving skills with ability to diagnose complex technical issues
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and work under pressure in fast-paced environments