Job Description
We are a dynamic technology firm in New Orleans seeking a skilled IT Support Specialist to join our team immediately. If you thrive in a fast-paced environment and have a passion for resolving technical challenges, we want to meet you. This is a fantastic opportunity to advance your career in IT with a company that values innovation and employee growth.
In this role, you will serve as the primary point of contact for all technical inquiries, ensuring our team remains productive and secure. We offer a competitive salary package, comprehensive benefits, and a collaborative work culture right in the heart of the Crescent City.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and maintain the inventory of computer equipment and peripherals.
- Configure, deploy, and set up new workstations for employees.
- Troubleshoot Active Directory issues and user access permissions.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with senior engineers to implement long-term IT solutions.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- 1-3 years of experience in help desk, IT support, or technical support roles.
- Strong knowledge of Microsoft Windows and Office 365 Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Must be willing to support a hybrid work environment.