Job Description
Join our dynamic team as an IT Support Specialist in Kansas City, MO! We're urgently hiring to support our rapidly expanding client base. InnovateKC Tech Solutions is a leading managed service provider specializing in cutting-edge IT infrastructure for mid-sized businesses. As a key member of our support team, you'll deliver exceptional technical assistance to diverse clients across the Kansas City metro area. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and onsite support
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Deploy and maintain network security protocols including firewalls and endpoint protection
- Provide user training on productivity tools and best practices
- Document technical procedures and maintain asset inventory systems
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of cloud platforms (Azure/O365) and networking fundamentals
- Excellent troubleshooting skills with hardware and software issues
- Ability to prioritize tasks and work under pressure in urgent situations
- Strong communication skills with both technical and non-technical stakeholders
- Valid driver's license for occasional onsite client visits