Job Description
Join our dynamic IT team in Las Vegas and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this critical role, you'll troubleshoot complex systems, implement security protocols, and drive innovation in a fast-paced environment. If you thrive under pressure and possess a knack for solving technical puzzles, this is your opportunity to make an immediate impact. Immediate start available for qualified candidates.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve system outages, security breaches, and performance issues
- Deploy and maintain cloud services (Azure/O365) and backup systems
- Create detailed documentation for SOPs, network diagrams, and incident reports
- Collaborate with cross-functional teams to implement IT projects
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years in IT support with enterprise-level experience
- CompTIA A+, Network+, and Security+ certifications required
- Expert knowledge of Windows 10/11, Active Directory, and TCP/IP networking
- Proficiency in PowerShell scripting and automation tools
- Strong experience with Azure cloud services and Microsoft 365
- Ability to prioritize tasks in high-pressure situations
- Excellent communication skills with technical and non-technical stakeholders
- Valid driver's license and willingness for occasional on-site visits