Job Description
Join our award-winning IT team in Dallas and become the technical hero our employees rely on daily! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance across our dynamic organization. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth. If you're ready to solve complex challenges and advance your career in a thriving tech hub, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage helpdesk tickets using ServiceNow with SLA-driven resolution
- Deploy and configure Windows 10/11 enterprise environments
- Implement cybersecurity protocols including endpoint protection and VPN
- Onboard/offboard employees with secure asset management
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+/Network+ or Microsoft 365 Certified
- Expertise in Active Directory, SCCM, and Intune
- Strong Azure AD and Office 365 administration skills
- Experience with ticketing systems (Jira/ServiceNow)
- Excellent troubleshooting and communication abilities
- Valid driver's license and reliable transportation