Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in Tucson, AZ. If you are passionate about technology and enjoy helping others solve complex problems, this is the perfect role for you.
Our company is experiencing rapid growth, and we need a skilled professional to maintain our IT infrastructure and provide exceptional support to our employees. You will be the first line of defense for technical issues, ensuring our office runs smoothly and efficiently.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office Suite.
- Manage Active Directory user accounts, passwords, and permissions.
- Perform routine system maintenance, patch management, and hardware upgrades.
- Collaborate with senior IT staff to implement security protocols and new technologies.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- CompTIA A+ Certification or equivalent experience is highly preferred.
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to lift and carry computer equipment weighing up to 50 lbs.