Job Description
We are looking for a highly motivated and detail-oriented IT Support Specialist to join our team in Louisville, KY. In this role, you will be the first line of defense for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. We are offering a competitive salary and a collaborative environment for the right candidate.
Key Highlights:
- Competitive salary range ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and retirement plans.
- Modern office space in the heart of downtown Louisville.
If you are passionate about technology and enjoy solving complex problems, we want to hear from you today.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Troubleshoot and resolve connectivity issues, printer malfunctions, and operating system errors.
- Manage user accounts, permissions, and security access within Active Directory.
- Perform regular system maintenance, patch management, and security updates.
- Collaborate with the IT team to implement new technologies and improve workflows.
- Maintain accurate documentation of all technical issues and resolutions.
- Assist in the deployment and configuration of new devices for incoming employees.
Qualifications
- Minimum of 2-3 years of professional experience in IT Support or Help Desk roles.
- Certifications such as CompTIA A+, Network+, or Security+ are strongly preferred.
- Proficient in Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong understanding of TCP/IP, DNS, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to prioritize tasks effectively in a fast-paced, high-volume environment.