Job Description
We're urgently seeking a dedicated IT Support Specialist to join our dynamic team in El Paso, TX! As a critical member of our IT department, you'll provide exceptional technical support to our growing client base across the Southwest. This is a high-impact role offering competitive compensation, comprehensive benefits, and rapid career growth in a cutting-edge environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now to become part of our innovation-driven team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Provide Tier 2/3 support for cloud infrastructure (Azure/O365) and on-premise systems
- Deploy and maintain cybersecurity measures including endpoint protection and firewalls
- Document SOPs and create technical documentation for internal knowledge base
- Collaborate with cross-functional teams on IT infrastructure projects
- Maintain 99.9% system uptime through proactive monitoring and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Proficiency in scripting (PowerShell/Bash) for automation
- Experience with cloud migration projects and hybrid infrastructure
- Strong troubleshooting skills for complex network and system issues
- Excellent communication abilities with technical and non-technical stakeholders
- Ability to work flexible hours including on-call rotations