Job Description
We are seeking a dynamic and detail-oriented IT Support Specialist to join our growing team in the heart of Chicago. This is an urgent hire opportunity for a candidate who thrives in a fast-paced environment and is passionate about solving complex technical challenges.
At Apex Tech Solutions, we pride ourselves on delivering top-tier IT infrastructure management. As an IT Support Specialist, you will be the frontline defender of our network, ensuring our employees have the tools they need to succeed.
Why Join Us?
- Competitive salary package ($55k - $75k).
- Comprehensive health benefits and 401(k).
- Professional development opportunities and certification reimbursement.
- Modern work environment in downtown Chicago.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems (Windows, Mac, Mobile devices).
- Manage and resolve IT service tickets within established SLAs.
- Perform regular system maintenance, updates, and security patching.
- Assist in the deployment of new hardware and software rollouts.
- Collaborate with the IT Manager to improve internal processes and user satisfaction.
Qualifications
- 1-3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts, Active Directory, and remote access tools.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A+ Certification or equivalent experience is a plus.
- Ability to work flexible hours and handle on-call rotation duties.