Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Apex Digital Solutions is urgently hiring an IT Support Specialist to join our dynamic team in Philadelphia, PA. We are looking for a proactive individual who thrives in fast-paced environments and is ready to make an impact immediately.
In this role, you will be the first line of defense for our internal employees, ensuring seamless technology operations. We offer a competitive benefits package, opportunities for remote work, and a clear path for career advancement. Don't wait—apply today to secure your future with us!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Install, configure, and troubleshoot workstations, printers, and mobile devices.
- Manage and maintain the local area network (LAN), ensuring optimal performance and security.
- Respond to helpdesk tickets in a timely manner and document all incidents and resolutions.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with the IT team to identify and resolve complex technical challenges.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support or helpdesk environments.
- CompTIA A+ Certification is a plus.
- Strong knowledge of Windows and macOS operating systems.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities effectively.