Job Description
Immediate opportunity for an IT Support Specialist in Oklahoma City! Join our dynamic team at TechCorp Solutions where your technical expertise will directly impact our client's success. We're seeking a dedicated professional to provide exceptional IT support services in a fast-paced environment. This urgent opening offers competitive compensation and growth opportunities. If you're passionate about technology and thrive in collaborative settings, apply today!
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct system backups and disaster recovery testing
- Assist with onboarding/offboarding of employees and equipment
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- CompTIA A+ or similar certification required
- Excellent troubleshooting and communication skills
- Ability to prioritize tasks in high-pressure situations