Job Description
Join our award-winning IT team and become the backbone of our digital infrastructure! TechSolutions Inc. is urgently seeking a passionate IT Support Specialist to join our dynamic Austin headquarters. We're a fast-growing tech innovator transforming how businesses operate, and we need your expertise to keep our systems running flawlessly. This is your chance to make an immediate impact in a collaborative, forward-thinking environment where your skills will be valued and nurtured.
We offer comprehensive benefits, flexible work arrangements, and a culture that champions growth and innovation. If you're ready to tackle exciting challenges and advance your career in IT, apply today!
Responsibilities
- Provide exceptional technical support to resolve hardware/software issues across 500+ users
- Deploy and maintain desktop/laptop systems, printers, and network infrastructure
- Manage Active Directory, O365, and cloud service integrations
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with cybersecurity team on endpoint security protocols
- Lead hardware refresh projects and lifecycle management
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- Expert knowledge of Active Directory, O365, and network troubleshooting
- CompTIA A+/Network+ certification or equivalent experience
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ITSM tools (ServiceNow/Jira) and ticket management
- Excellent communication skills and customer service mindset
- Ability to prioritize tasks in a fast-paced, deadline-driven environment