Job Description
Are you a tech-savvy problem solver ready to make an impact? Nexus IT Solutions is urgently hiring an IT Support Specialist to join our dynamic team in the heart of Austin, TX.
We are looking for a dedicated professional who thrives in a fast-paced environment and is passionate about delivering exceptional technical support to our diverse client base. If you want to advance your career with a forward-thinking company, we want to hear from you.
What You'll Do:
Join us and become the backbone of our technical operations. You will handle everything from diagnosing network glitches to rolling out new hardware.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage user accounts, permissions, and Active Directory configurations.
- Perform hardware installations, upgrades, and regular maintenance.
- Maintain accurate documentation of technical issues and resolutions in our ticketing system.
- Collaborate with the network team to ensure system uptime and security.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- CompTIA A+ certification or equivalent technical experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent communication skills and a customer-first attitude.
- Ability to prioritize multiple tasks and meet deadlines in a high-pressure environment.