Job Description
Join TechSolutions Inc. as a key IT Support Specialist in vibrant Tulsa! We're a cutting-edge tech firm revolutionizing business solutions, and we're seeking a dedicated professional to ensure our team's digital excellence. Enjoy competitive compensation, comprehensive benefits, and a culture that champions innovation and work-life balance. Your expertise will directly impact our mission to deliver seamless technology experiences to clients across the region.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and mobile platforms
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage Active Directory, cloud services (Azure/O365), and virtualization environments
- Document IT processes, create knowledge base articles, and conduct user training
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience with enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and cloud infrastructure
- Strong knowledge of network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer service orientation
- Ability to work independently and prioritize competing tasks