Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in El Paso, Texas. In this pivotal role, you will serve as the primary point of contact for internal technical support, ensuring our employees have the tools they need to succeed. You will work in a fast-paced environment solving complex hardware and software challenges while maintaining high standards of customer service.
Why You'll Love Working Here
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement programs.
- A collaborative, inclusive, and safety-first company culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain the IT asset management system, tracking inventory and lifecycle.
- Configure and deploy workstations, peripherals, and mobile devices using MDM tools.
- Perform routine server maintenance, backups, and patch management to ensure system integrity.
- Collaborate with the network engineering team to troubleshoot complex connectivity issues.
- Document all incidents, resolutions, and configuration changes in the helpdesk ticketing system.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or related field.
- Minimum of 2-4 years of experience in IT support or helpdesk roles.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are highly preferred.
- Strong knowledge of Active Directory, Microsoft Office 365, and Windows 10/11 environments.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tickets effectively in a high-pressure environment.