Job Description
We are seeking a skilled and customer-focused IT Support Specialist to join our growing team in Santa Ana, CA. In this pivotal role, you will serve as the primary point of contact for employees, ensuring seamless technology operations and resolving technical challenges efficiently. We offer a collaborative work environment, competitive benefits, and opportunities for professional growth. If you have a passion for technology and a knack for helping others, we want to hear from you.
Key Responsibilities:
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person, ensuring rapid resolution of issues.
- Diagnose and troubleshoot hardware, software, and network connectivity problems for desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems (Windows, macOS) and essential business applications.
- Manage and update computer inventory, including asset tracking and license management.
- Assist in the deployment of new hardware and software updates across the organization.
- Maintain accurate and detailed records of all help desk tickets and technical documentation in the ticketing system.
- Collaborate with the IT team to improve service delivery and implement best practices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience is required.
- 1-3 years of professional experience in a Help Desk, Technical Support, or IT Assistant role.
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent problem-solving skills with the ability to diagnose complex technical issues under pressure.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry computer equipment and work in a fast-paced environment.