Job Description
Join Nexus Core Technologies, a leading innovator in the FinTech sector, as our new IT Support Specialist. We are seeking a technically proficient and customer-centric professional to maintain our high standards of IT infrastructure and employee experience. Based in the heart of San Francisco, you will play a pivotal role in ensuring our teams have the tools they need to succeed in a fast-paced environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in office).
- Continuous learning and professional development opportunities.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Deploy, configure, and maintain endpoints including Windows, macOS, and mobile devices using Intune and SCCM.
- Manage user accounts, permissions, and access rights within Active Directory and Office 365.
- Collaborate with the Infrastructure team to monitor system health and implement security patches.
- Assist in the procurement and lifecycle management of IT assets and equipment.
- Document all incidents, resolutions, and technical procedures in the knowledge base.
Qualifications
- Minimum of 2 years of professional experience in IT Support or Help Desk roles.
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote access tools (VPN, AnyDesk) and ticketing systems (Jira, ServiceNow).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Valid Driver's License is required.