Job Description
Join our cutting-edge IT team in sunny San Diego! We're seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our dynamic workforce. As a key member of our infrastructure team, you'll empower colleagues through seamless digital experiences while working in a collaborative, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and the chance to make tangible impact in a tech-forward company.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve complex system issues using remote support tools
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
- Support cloud infrastructure including Azure and O365 environments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Network+, or Microsoft 365 Certified)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize critical incidents