Job Description
Are you a tech-savvy problem solver looking for an urgent opportunity in the heart of North Carolina?
Apex Tech Systems is currently seeking a dedicated IT Support Specialist to join our growing team in Raleigh. We are looking for a proactive professional who can ensure our employees have the technology they need to succeed. If you are ready to take your IT career to the next level, we want to hear from you immediately.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in a dynamic environment.
- Strong focus on employee growth and professional development.
Responsibilities
- Troubleshoot and Resolve: Provide Tier 1 and Tier 2 support for hardware, software, and network issues across the organization.
- On-Site Assistance: Respond to incoming tickets and provide hands-on support to employees in a fast-paced environment.
- System Management: Install, configure, and maintain operating systems, peripherals, and office equipment.
- Documentation: Maintain accurate records of all technical issues, resolutions, and system changes.
- User Support: Assist with account management, access rights, and password resets.
- Collaboration: Work closely with the IT Manager to implement new technologies and improve IT processes.
Qualifications
- Certifications: CompTIA A+ or equivalent technical degree/certification preferred.
- Experience: Minimum of 2 years of experience in IT support or help desk roles.
- Technical Skills: Proficient in Windows 10/11, Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Adaptability: Ability to prioritize multiple tasks and work under pressure in a dynamic setting.
- Education: High school diploma or GED required; Associate’s degree in Information Technology is a plus.