Job Description
Join Our Team in Portland, OR
We are looking for a talented IT Support Specialist to join our growing team immediately. At Portland Digital Systems, we pride ourselves on delivering top-tier technical support to a diverse client base. If you are passionate about technology, problem-solving, and customer service, this is the perfect opportunity for you. Enjoy a hybrid work environment and competitive benefits in the heart of the Pacific Northwest.
Key Benefits:
- Immediate Start Date
- Hybrid Work Schedule (3 days in-office)
- Comprehensive Health & Dental Insurance
- Professional Development Budget
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to employees and clients.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT asset inventory, including laptops, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and operating systems.
- Monitor network performance and respond to alerts to ensure minimal downtime.
- Document all incidents and resolutions in the ticketing system (ServiceNow/Zendesk).
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office 365 suite.
- Experience with remote access tools and VPN configurations.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and setup hardware equipment when necessary.