Job Description
We are looking for a dedicated IT Support Specialist to join our high-growth team in Phoenix, Arizona. In this pivotal role, you will serve as the primary point of contact for our employees' technical needs, ensuring seamless operations across our corporate office. If you have a passion for solving complex technical problems and enjoy working in a fast-paced environment, we want to meet you.
Why Join Nexus Systems?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- Collaborative and inclusive company culture.
- Modern work environment with state-of-the-art technology.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and in-person to end-users regarding hardware, software, and network issues.
- Manage and troubleshoot desktop environments, including Windows 10/11, macOS, and mobile devices.
- Configure and maintain Active Directory, ensuring user access and permissions are accurate and secure.
- Deploy and update hardware and software assets using standard imaging tools.
- Document all incidents, resolutions, and technical procedures in the Help Desk ticketing system.
- Collaborate with the Network Engineering team to identify and resolve network bottlenecks.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field (Bachelor’s degree preferred).
- Minimum of 2-3 years of experience in IT Support, Help Desk, or Desktop Support roles.
- Strong knowledge of Microsoft Windows operating systems, Active Directory, and Office 365.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to work independently and manage multiple priorities in a dynamic environment.