Job Description
We are urgently hiring a detail-oriented IT Support Specialist to join our elite team in Phoenix, AZ. If you thrive in a fast-paced environment and love solving complex technical puzzles, this is your chance to shine.
At Apex Digital Systems, we don't just fix computers; we empower businesses to succeed through seamless technology integration. You will serve as the backbone of our IT operations, ensuring our clients experience zero downtime.
Responsibilities
- Provide Tier 1 & 2 technical support via phone, email, and in-person for hardware and software issues.
- Configure and deploy new workstations, laptops, and mobile devices.
- Manage Active Directory user accounts, permissions, and security protocols.
- Monitor system performance and troubleshoot network connectivity problems.
- Maintain accurate inventory records of hardware and software assets.
- Collaborate with the network team to implement security patches and updates.
Qualifications
- Associate degree or Bachelor’s in Computer Science, IT, or related field (or equivalent experience).
- CompTIA A+ or Network+ certification preferred.
- Minimum of 1-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Windows 10/11, macOS, and Linux environments.
- Excellent written and verbal communication skills.
- Ability to work flexible hours and handle multiple priorities simultaneously.