Job Description
Are you a technical problem solver looking for an immediate opportunity? Apex Digital Solutions is urgently hiring an IT Support Specialist to join our Philadelphia team!
We are seeking a dedicated and detail-oriented professional to provide top-tier technical support to our employees. In this role, you will be the face of our IT department, ensuring that our team has the tools they need to succeed in a fast-paced environment.
Why Join Us?
- Competitive salary and benefits package.
- Immediate start date for the right candidate.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory and Office 365.
- Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard office applications.
- Perform regular system backups and ensure data integrity and security.
- Collaborate with the IT Manager to identify areas for process improvement.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- CompTIA A+ or Network+ certification is a strong plus.
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows and macOS environments.
- Excellent written and verbal communication skills.
- Ability to lift and carry computer equipment (up to 50 lbs) as needed.