Job Description
Launch Your Career in Technology with Paid Training!
We are seeking a motivated IT Support Specialist to join our San Antonio team. In this role, you will be part of our elite Paid Training Program, designed to turn aspiring IT professionals into industry-ready experts.
We believe that talent is everywhere, but opportunity is not. That’s why we invest in our employees. Whether you are fresh out of school or looking to switch careers, we provide the mentorship, certification preparation, and hands-on experience you need to succeed.
What You Will Do
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to incoming help desk tickets via email and phone in a timely, professional manner.
- Assist employees with password resets, software installations, printer connectivity, and basic configuration.
- Document technical issues and resolutions in our ticketing system to maintain accurate records.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field is a plus).
- Basic understanding of computer hardware components and operating systems (Windows & macOS).
- Strong customer service skills and the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and a keen attention to detail.
- Reliable internet connection and a dedicated workspace for training sessions.
Benefits
- Competitive Salary: Earn while you learn with our paid training program.
- Comprehensive Training: Get certified in industry-standard tools and protocols.
- Health & Wellness: Medical, dental, and vision insurance.
- Career Growth: Clear pathways to Senior Administrator and Management roles.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to incoming help desk tickets via email and phone in a timely and professional manner.
- Assist employees with password resets, software installations, and printer connectivity.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to improve internal processes and user experience.
Qualifications
- High school diploma or equivalent.
- Basic understanding of computer hardware and operating systems.
- Strong customer service skills and communication abilities.
- Excellent problem-solving abilities and attention to detail.
- Willingness to learn and adapt to new technologies.