Job Description
Urgent Hiring: IT Support Specialist in Oklahoma City
We are actively recruiting a dedicated IT Support Specialist to join our dynamic team in Oklahoma City, OK. If you thrive in a fast-paced environment and have a passion for resolving technical challenges, we want you to help us keep our systems running smoothly.
About The Role
In this pivotal role, you will be the face of our IT department, providing critical technical assistance to employees and ensuring the stability of our network infrastructure. We are looking for a proactive problem-solver who can handle high volumes of support requests efficiently.
Key Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Manage and prioritize incoming help desk tickets within strict SLA (Service Level Agreement) targets.
- Perform regular maintenance on workstations, printers, and peripherals to ensure optimal performance.
- Assist in the deployment of new hardware, operating systems, and software updates across the organization.
- Collaborate with the Network Engineering team to troubleshoot and resolve complex network connectivity issues.
- Maintain accurate documentation of technical issues, resolutions, and asset inventory in our ticketing system.
Qualifications
- Minimum of 1-3 years of experience in IT support, help desk, or technical support roles.
- CompTIA A+ Certification is highly preferred; Associate degree in Computer Science or related field is a plus.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Active Directory and basic network troubleshooting (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and move computer equipment for hardware setups and relocation.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Manage and prioritize incoming help desk tickets within strict SLA (Service Level Agreement) targets.
- Perform regular maintenance on workstations, printers, and peripherals to ensure optimal performance.
- Assist in the deployment of new hardware, operating systems, and software updates across the organization.
- Collaborate with the Network Engineering team to troubleshoot and resolve complex network connectivity issues.
- Maintain accurate documentation of technical issues, resolutions, and asset inventory in our ticketing system.
Qualifications
- Minimum of 1-3 years of experience in IT support, help desk, or technical support roles.
- CompTIA A+ Certification is highly preferred; Associate degree in Computer Science or related field is a plus.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Active Directory and basic network troubleshooting (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and move computer equipment for hardware setups and relocation.