Job Description
Are you a tech-savvy problem solver looking to make a significant impact in the heart of the Bay Area? Oak Digital Systems is seeking a dedicated IT Support Specialist to join our high-performing team. We pride ourselves on delivering seamless technology solutions to our diverse clientele, and we need someone with a passion for troubleshooting and user experience.
As part of our team, you will be the first line of defense for our employees, ensuring they have the tools they need to succeed. We offer a competitive benefits package, a collaborative culture, and opportunities for rapid career advancement.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the organization's IT infrastructure, including Windows 10/11, Active Directory, and Microsoft 365.
- Perform system backups, patch management, and security audits to ensure data integrity.
- Onboard new employees by setting up workstations, accounts, and peripherals.
- Collaborate with the Network Engineering team to resolve complex connectivity and infrastructure issues.
- Document all IT incidents and resolutions using our ticketing system (ServiceNow/Jira).
Qualifications
- Minimum of 2-4 years of experience in IT Support, Helpdesk, or Desktop Support roles.
- Strong knowledge of Windows operating systems, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and carry computer equipment (up to 50lbs) when performing physical setup.
- CompTIA A+ or Network+ certification is a plus.