Job Description
Are you a problem-solving technologist looking to make an impact in the heart of New Orleans? NOLA Tech Solutions is seeking a dynamic IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical solutions to a diverse clientele, and we need someone with your expertise to keep our systems running smoothly. If you are passionate about technology and customer service, this is the opportunity for you.
Why Join Us?
- Competitive Salary: $60,000 - $85,000 annually.
- Growth Opportunities: Clear pathways for career advancement within a modern IT environment.
- Modern Environment: Work in a collaborative office located in the Central Business District.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain user accounts, permissions, and Active Directory security policies.
- Install, configure, and troubleshoot end-user devices, including Windows PCs, Macs, and mobile peripherals.
- Monitor network performance and security systems to ensure optimal uptime and data integrity.
- Collaborate with the IT infrastructure team to deploy software updates and patches.
- Document all technical issues, resolutions, and standard operating procedures (SOPs) in our knowledge base.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- 2+ years of experience in IT support, help desk, or a related technical role.
- Proficiency in Windows 10/11 and macOS operating systems.
- Strong understanding of Active Directory, DNS, DHCP, and basic network troubleshooting.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and manage time effectively in a fast-paced environment.