Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our growing client base. As a key member of our technology division, you'll ensure seamless operations across diverse environments while advancing your career in one of America's most vibrant cities. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative setting.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based infrastructure
- Implement security protocols and conduct vulnerability assessments
- Provide on-site and remote technical support for 200+ users
- Deploy and maintain network equipment (routers, switches, firewalls)
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong troubleshooting skills with network and security concepts
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to lift 30lbs and perform occasional on-site duties