Job Description
Are you a technical problem-solver looking for your next big opportunity? Gulf Coast Systems Solutions is currently hiring a IT Support Specialist to join our growing team in the heart of New Orleans.
We are a forward-thinking technology firm dedicated to optimizing business operations through robust IT infrastructure. As an IT Support Specialist, you will be the bridge between our technology and our people, ensuring seamless connectivity and system reliability for our employees and clients.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- Work in a collaborative and innovative environment.
If you are ready to leverage your technical expertise in a vibrant city, apply today!
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote access tools for hardware, software, and network issues.
- Perform hardware installation, configuration, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Manage and maintain the organization's software inventory, including patch management and OS updates.
- Document all incidents, resolutions, and maintenance activities in the Service Desk ticketing system.
- Assist in the deployment and migration of systems to new workstations.
- Collaborate with senior IT staff to resolve complex technical escalations and implement solutions.
- Ensure compliance with company security policies and data protection standards.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Minimum of 2-3 years of professional experience in IT support, Help Desk, or Desktop Support.
- CompTIA A+ certification or equivalent technical knowledge is highly desirable.
- Strong proficiency in Microsoft Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Active Directory, VPN configurations, and basic networking concepts (TCP/IP).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.