Job Description
Are you a problem solver who thrives in a fast-paced tech environment? Nashville Tech Solutions is looking for a dedicated IT Support Specialist to join our team immediately. We are the backbone of the local tech scene, providing top-tier infrastructure support to a diverse range of clients.
If you have a passion for technology and a knack for making complex systems simple for users, we want to meet you. You will play a critical role in ensuring our network stability and employee productivity.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and in-person to diagnose and resolve hardware and software issues.
- System Administration: Manage user accounts, permissions, and Active Directory security protocols.
- Hardware & Network: Troubleshoot connectivity issues, configure workstations, and maintain the local area network (LAN) and Wi-Fi infrastructure.
- Software Deployment: Assist in the installation, configuration, and maintenance of operating systems and business applications.
- Asset Management: Maintain accurate inventory of all IT equipment, including laptops, monitors, and peripherals.
- Remote Assistance: Utilize remote desktop tools to assist employees who are working from home or on the go.
Qualifications
- Experience: 1-3 years of professional IT support or Help Desk experience.
- Education: Associate degree in Computer Science, Information Technology, or related field is preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Networking: Basic knowledge of TCP/IP, DNS, and DHCP.
- Soft Skills: Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work flexible hours, including occasional evenings or weekends for critical system maintenance.