Job Description
Are you a problem-solver with a passion for technology? Apex Systems is looking for a dedicated IT Support Specialist to join our growing team in Minneapolis, MN. We offer an immediate start for the right candidate, competitive pay, and a dynamic work environment.
We are seeking a detail-oriented professional to provide exceptional technical support to our employees. If you thrive in a fast-paced setting and enjoy helping others navigate the digital world, we want to hear from you.
Why Join Us?
- Immediate Start: Don't wait to advance your career.
- Competitive Pay: $55k - $70k based on experience.
- Modern Tech Stack: Work with the latest hardware and software.
- Growth Opportunities: Clear path to Senior IT roles.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage and maintain the Help Desk ticketing system (e.g., Zendesk or ServiceNow).
- Assist with PC deployment, software installation, and system configuration.
- Monitor system performance and respond to alerts proactively.
- Conduct onboarding and offboarding processes for new employees.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of experience in IT support or Help Desk roles.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.
- Ability to lift hardware and stand for extended periods.
- CompTIA A+ certification is a plus.