Job Description
We are currently urgently hiring a dedicated IT Support Specialist to join our growing team in Minneapolis, MN. If you have a passion for technology and a knack for solving complex problems, we want to hear from you. As an IT Support Specialist, you will be the first point of contact for our employees, providing top-tier technical assistance and ensuring our systems run smoothly.
Why Join Us?
This is a fantastic opportunity to work in a dynamic environment with competitive benefits, professional development, and a collaborative culture. We are looking for a proactive problem solver who thrives in a fast-paced setting.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access to network resources including Active Directory.
- Respond to help desk tickets in a timely and professional manner, escalating complex issues when necessary.
- Maintain and update inventory of IT assets and hardware.
- Collaborate with the IT team to implement new software patches and security updates.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field required.
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with networking concepts, TCP/IP, and basic troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is a plus.