Job Description
We are currently seeking a highly motivated and skilled IT Support Specialist to join our growing team in Milwaukee, WI. This is an urgent opening for a dedicated professional who thrives in a fast-paced, dynamic environment.
As the face of our IT department, you will be the first point of contact for employees, ensuring seamless technical operations and minimizing system downtime. If you are passionate about solving complex technical problems and providing exceptional user support, we want to hear from you.
Why Join InnovateTech Solutions?
- Competitive Salary: $55,000 - $70,000 based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Professional development and certification reimbursement.
- Modern Environment: Collaborative culture with flexible work arrangements.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to internal employees.
- Troubleshoot and resolve hardware (PCs, laptops, printers) and software issues, including Windows, macOS, and Microsoft Office 365.
- Manage and resolve IT service tickets within established Service Level Agreements (SLAs) using Jira or ServiceNow.
- Perform system installations, updates, and configurations for new and existing users.
- Maintain accurate documentation of incidents, solutions, and technical changes.
- Assist in the deployment of new hardware, software rollouts, and asset management.
- Monitor system health and proactively identify potential issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- 1-3 years of professional experience in IT support, help desk, or desktop support roles.
- Strong knowledge of Active Directory, Microsoft Office Suite, and Windows operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.