Job Description
Are you a dedicated technical professional looking for a rewarding opportunity in the thriving tech hub of Arizona? Apex Solutions Mesa is seeking a IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical solutions to a diverse clientele, and we are looking for someone who is passionate about technology and customer service.
In this role, you will serve as the first line of defense for our internal and external users, ensuring seamless technology operations. You will work in a hybrid environment, allowing you to collaborate with our engineering team while solving complex technical challenges from our modern office in downtown Mesa.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in-office).
- Continuous learning and professional development opportunities.
- State-of-the-art equipment and tools.
Responsibilities
- Tier 2 Support: Provide advanced technical troubleshooting for hardware, software, and network issues for employees.
- System Administration: Manage user accounts, permissions, and security protocols within Active Directory and Microsoft 365.
- Hardware Deployment: Assemble, configure, and deploy new workstations, laptops, and peripherals.
- Network Maintenance: Monitor network performance, troubleshoot connectivity issues, and assist with Wi-Fi coverage optimization.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our ticketing system.
- Vendor Management: Liaise with third-party vendors for hardware repairs and software licensing.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Certification: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and cloud-based productivity tools.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to diagnose complex problems and implement effective solutions under pressure.