Job Description
Are you a technical problem-solver looking for a challenging role in a vibrant city? Nexus Systems is currently seeking a skilled IT Support Specialist to join our growing team in Louisville, KY. We are committed to providing exceptional service to our clients and employees, and we need a proactive professional to manage our technical infrastructure.
In this pivotal role, you will act as the bridge between our technology and our people. You will troubleshoot complex issues, manage hardware deployments, and ensure our network security remains impenetrable. If you are passionate about technology and want to work in a modern, high-performance environment, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools to internal staff and clients.
- Configure, deploy, and maintain laptop/desktop hardware, peripherals, and mobile devices.
- Diagnose and resolve network connectivity issues, software conflicts, and hardware failures efficiently.
- Maintain accurate records of all support tickets and system changes in our ticketing system.
- Assist in the implementation of new IT policies, security protocols, and software updates.
- Conduct regular system health checks and perform routine maintenance tasks to prevent downtime.
- Collaborate with the IT Manager to identify opportunities for process automation and improvement.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience (2+ years).
- CompTIA A+ certification or equivalent technical knowledge is strongly preferred.
- Proficient in Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote support software (e.g., TeamViewer, AnyDesk) and helpdesk ticketing systems.
- Strong troubleshooting skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.