Job Description
Join our dynamic team as an IT Support Specialist in Long Beach! We're seeking a tech-savvy professional to provide exceptional technical assistance to our growing client base. In this role, you'll be the frontline hero resolving hardware/software issues, maintaining network security, and ensuring seamless digital operations. If you're passionate about technology and thrive in a fast-paced environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network infrastructure (switches, routers, firewalls)
- Create technical documentation and SOPs for team knowledge base
- Provide remote/on-site support for 50+ end-users
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and automation tools
- Strong understanding of cloud infrastructure (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for hardware installations