Job Description
Are you a tech-savvy problem-solver looking to make an impact in the heart of Nevada? Apex Systems is seeking a dedicated IT Support Specialist to join our dynamic team.
In this role, you will be the bridge between our technology and our people, ensuring that our infrastructure runs smoothly while delivering exceptional customer service. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal employees.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain inventory of IT assets, including laptops, printers, and peripherals.
- Assist in the deployment of new workstations, operating systems, and software applications.
- Document all support tickets and technical solutions in our Service Management system.
- Collaborate with the IT team to implement security patches and system upgrades.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of professional experience in IT support or help desk roles.
- CompTIA A+ Certification is strongly preferred.
- Proficient in Microsoft Windows 10/11 and macOS environments.
- Strong knowledge of Active Directory, Office 365, and troubleshooting network protocols.
- Excellent communication skills with a focus on customer service and patience.