Job Description
Are you a technical problem-solver looking for an immediate opportunity? Apex IT Solutions is urgently seeking a skilled IT Support Specialist to join our dynamic team in Kansas City, MO. We are looking for a dedicated professional who thrives in a fast-paced environment and is passionate about resolving complex technical challenges with ease.
In this role, you will be the first point of contact for our employees, providing top-tier technical assistance and ensuring our business operations run seamlessly. If you are ready to accelerate your career and make a significant impact, we want to hear from you immediately.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize incoming help desk tickets to ensure timely resolution and high user satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Assist with network maintenance, including VPN access, Wi-Fi connectivity, and hardware patching.
- Collaborate with the IT team to implement new software deployments and security patches.
- Document all incidents, solutions, and procedures in our ticketing system.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Valid CompTIA A+ Certification or equivalent technical experience.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Experience with Active Directory, DHCP, and DNS is a plus.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and carry computer equipment (up to 50 lbs) as needed.